Two-Factor Authentication Issues


1. My Google Authenticator Codes Do Not Work

It may be because the time is not synced correctly in your Google Authenticator app.

To set the correct time, do the following:

  1. On your Android device, go to the main menu of the Google Authenticator app.

  2. Tap More Settings Time correction for codes Sync now.

On the next screen, the app confirms the time has been synced. You should be able to sign in. The sync will only affect the internal time of your Google Authenticator app and will not change your device’s Date & Time settings.

This issue can also be resolved by setting your Android or iPhone to automatically update it’s time. For an iPhone, go to Settings → General, Date and timeAutomatically correct time.

2. How Can I Restore My Authy Account?

Please follow this article to figure out your case and find a solution.