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Precoro Browser System Requirements

Check out the list of basic Precoro system requirements and what to do if Precoro does not work as expected.

TABLE OF CONTENTS

Precoro works best in supported browsers with the latest stable updates installed.
If your browser is outdated or unsupported, some pages or actions may not work as expected.

Common issues include:

  • Pages load slowly
  • Browser shows an error
  • Buttons don’t respond
  • Attachments don’t upload
  • Document previews are broken

Use this article to check whether your browser is supported and troubleshoot common issues before contacting Support.

Supported Desktop Browsers

Precoro is tested against and supports the following desktop browsers:

Browser Supported version
Google Chrome Version 109 and later versions
Microsoft Edge Version 109 and later versions
Mozilla Firefox Version 115 and later versions
Safari Version 17 and later versions

Supported Mobile Web Browsers

You can use Precoro through the following mobile browsers:

Browser Supported version
Google Chrome Versions 126, 127, and later versions
Safari Version 17 and later versions

💡Please note: If you regularly work with documents from your phone, you can also use the Precoro mobile app for mobile-friendly access to supported document actions.

Browser Troubleshooting Checklist

Try these steps first:

  1. Check your current browser version (you can use whatismybrowser.com) and update to the latest one if needed.
  2. Refresh the page.
  3. Clear your browser cache and cookies.
  4. Try incognito/private mode or another supported browser.
  5. Disable browser extensions temporarily.
  6. Check your internet connection.
  7. Ask your IT team whether a VPN, firewall, or security tool may be blocking Precoro.
  8. If the issue continues, contact the Precoro Support Team.

How to Contact a Support Team

You can contact our team by creating a support ticket in one of the following ways:

  • Submit a ticket through the Help Center
  • Email support@precoro.com
  • Use the in-app live chat

To help the Support Team investigate the issue faster, include information relevant to your issue:

  • Browser name and version.
  • Operating system.
  • Device type: desktop, laptop, tablet, or phone.
  • Page URL where the issue happened.
  • Screenshot or screen recording of the issue.
  • Error message, if you see one.
  • Whether the issue happens in incognito or private mode.