Below you can find the answers to frequently asked questions about Amazon Integration.
- What will happen if I reject the Purchase Order in Precoro? Will it get rejected on Amazon as well?
No, the changes you have made to the document after it has been approved and sent to Amazon will not be sent to Amazon again. - How to cancel the Purchase Order document in Precoro if there are new alterations?
You would need to cancel the Order in Precoro and Amazon systems. If you cancel the document only in one system, the changes will not synchronize. If you have trouble canceling the Order on Amazon, contact the Support team. - If an Amazon Order was deleted on Draft Status in Precoro, will it disappear in Amazon?
Yes, suppose you have not approved the document and deleted it on Draft Status in Precoro according to Amazon Approval Policies. In that case, such an order will also be canceled in Amazon after seven days without approval. - How to synchronize changes to the Purchase Order on Amazon if it has already been approved in Precoro?
You should make similar adjustments to the Order in Precoro and Amazon systems. Visit the Help Center to find detailed instructions on how to work with Purchase Orders in Precoro. If you have trouble adjusting the Order on Amazon, contact the Support team. - What to do if my shipping address automatically changes on Amazon once approved in Precoro?
Please check if your shipping addresses (Locations) are correct in Precoro. The Location address should be the same as on Amazon.
- Add a new location if you have no Location with the shipping address like on Amazon.
- Edit the existing location in case of an address mismatch.
You can change the shipping address on Amazon, so please contact Amazon support. - Why did the Location disappear from the Precoro Amazon Setup page?
Please note that if you have deactivated the main Location, which was specified on your Amazon Setup page, it will be automatically removed from there. In this case, the integration might work with errors.
To avoid this, replace the main Location first and then deactivate it.
- How does the integration handle multiple Precoro entities and Amazon groups?
Here's how:- One Precoro entity = one Amazon Business group: A Precoro business entity can be linked to only one Amazon Business group.
- Multiple Precoro entities: You can connect multiple Precoro entities to the same Amazon Business account by creating separate Amazon Business groups.
- One Precoro entity → multiple Amazon accounts: This setup is not supported. One Precoro entity cannot connect to multiple Amazon Business accounts.
- Can the same user (email address) exist in two Amazon Business accounts simultaneously?
No, the same user (email address) cannot exist in two Amazon Business accounts at the same time. If you want to transfer a user from one Amazon Business account (e.g., one company entity) to another, you will need to delete them from the current account and add them to the new one. - Why doesn't my PO appear in Precoro when I send it for approval in Amazon Business?
When the PO is missing or isn't editable in Precoro after being sent for approval in Amazon Business, please check if:
If the issue persists after you've checked all of these, please contact our Amazon Business Integration Specialist, Megan Pavlenko (megan.pavlenko@precoro.com).- The user who created the order on Amazon Business is registered in Precoro under the same email address.
- That user was added to your Punch-In Purchasing group in Amazon Business.
- That user has the PO creation/PO editing role in Precoro.
- Can you start the integration with a PR?
No, the integration currently begins at the Purchase Order (PO) step. - What if my location doesn't show up on Google Maps?
You can enter and select the street or city of your desired location and then manually edit the Country, State/Province, City, Postal Code, and Address fields. - Why do the users I invited to the group not show up in the group members?
Only users who have accepted the invitation to join your Amazon Business account will appear in the group. - What if a user loses, doesn't receive, or accidentally deletes the invitation to join the Amazon Business Account?
If a user has lost or didn't receive the invitation, you can resend the invitation:- Go to Invitations under the Members block in your group settings.
- Find the necessary user.
- Click on Actions on the right → select Resend.
- How to delete the Pay by Invoice option?
To remove the Pay by Invoice option:- Go to Business Settings → click on Pay by Invoice (it may be listed under Payment Methods).
- Under Invoice Templates, click Manage → press the blue invoice template name.
- Click Remove Groups on the right → check the group to remove Pay by Invoice → Remove Groups.
- We don't currently have a Pay by Invoice option, but we would like to know more. Who should we contact?
To learn more about the Pay by Invoice option, please request an Amazon Business Customer Advisor by filling out this form. They will reach out to you within 2-3 business days to assist with setting up the Pay by Invoice function.
You can also learn more about Pay by Invoice here. - Are tax values populated into the PO from Amazon Business?
No, tax values are not automatically populated due to Amazon Business's order policy. For US businesses, we recommend setting up the tax values in Precoro and applying the tax to relevant POs or individual items.
You can learn more about the Precoro tax module here.