Credit Note - is a commercial document that the supplier produces for the customer to notify the customer that credit applied to the customer's Invoice.

The reasons typically include the following:

  • the customer returned the goods or rejected the services
  • the goods were damaged in some way, usually during transit
  • there was a mistake in the price on the original Invoice
  • the customer overpaid the original Invoice


How to create a Credit Note

Usually, the supplier will reference an Invoice number on a specific Credit Note.

You need to find this Invoice in Precoro and create a Credit Note for that Invoice.

  • Credits will always increase the available budget amount from the initial Invoice;
  • Payment will be added to the initial Invoice if the unpaid amount will be more than credits or the same;
  • If your initial Invoice is fully paid, the credits will be added to the supplier's credit balance, and you will be able to pay another Invoice with credits.
  • If your initial Invoice partially paid, the credits will be split between the initial Invoice and the supplier's credit balance

How to pay an Invoice with supplier's credits

When your supplier will have a credit balance you will be able to pay with credits.

How to cancel Credit Note

You can cancel a Credit Note when there are no payments made by its credits. Even if there are some credit payments, you can cancel them and cancel the Credit Note.

How to get a report about Credit Note

You can export Credit Notes into a separate report. 

* Please note that a report by Invoices will contain only Invoices. The invoice will be exported with the full amount even if you have a Credit Note to an Invoice.