Q: How can I reset my password?

A: On Precoro main page, go to Login -> Forgot password? Fill in your email, check your mailbox and click on the link in the letter to reset your password.


Q: How can I edit a user's email?

A: You can't edit someone else's email, so you need to ask that user, who need it to be edited, to go to Profile Settings -> change the email there -> click Update to save changes.


Q: I can't invite a user and get the following notification: "example@example.com already used in Precoro. Please enter another email." What should I do? 

A: Go and check if there is a user with the same email in your account. Open the User Management and use a filter, type the needed email and for "Enable" value choose "-------" (it means all) and search for the required user profile. If it was disabled, enable it.


Q: I have an error that involves "CSRF Token" while trying to log in. What should I do? 

A: You need to reload the page and to try to log in to the system one more time.


Q: How can I upload a logo to Precoro?

A: Open Configuration → Basic Settings → in the Information tab click the Change Logo button → download the file → press Update to save changes.

 

Q: How to delete the user from the approval step?

A: Go to Configuration -> Approval Workflow, then click on the user's email and push the Delete button.

 

Q: How to change the user's roles?

A: Go to Configuration -> User Management and click on the Edit button opposite the user's name. On this page, you can change the user's info, roles, etc.


Q: How do I delete a user?

A: Go to Configuration --> User Management --> find the user you need to delete --> click the Edit button --> Disable* the user (a switcher should be grey and show "OFF") --> Update.

*When you disable an existing user, a notification says it's going to remove all docs with the Open status. It isn't going to remove all the docs. It removes only the drafts the user created. Anything pending/approved/completed remains with no changes. 


Q: How to disable the user's profile from my company?

A: Go to Configuration -> User Management and click on the Edit button opposite the user's name, then switch off the Enable option and click the Update button to confirm changes.


Q: I can't see a document. How to sort this out?

A: To see the necessary documents, make sure that in User Management you have the roles to the necessary locations and departments/projects.

If you need to see the documents from other creators, make sure you have an approval role for these docs.

It doesn't mean that the user becomes an approver automatically. The role just gives him access to all the docs of his locations, departments and it is possible to set the user to the approval flow, but not required to.


Q: If a person left the company, but there is still a document proceeded by his/her user, what should we do with this document?

A: We can reassign this document to the user who is supposed to be responsible for it, so he/she'll be able to make changes, confirm or cancel the document by his/her own.

For that, you need to contact Precoro support and send a user’s email (the user who is now responsible for the current document instead of the previous one) and the number of the document which should be reassigned.


Q: How to import products to the catalog?

A: Open Supplier Management -> Catalog Management -> Import Products -> download the template -> fill in all the required info -> save the file and upload it to Precoro.


Q: How can I delete an item from the catalog?

A: You can delete an item from the Catalog if it hasn’t been used in the documents yet. For that: go to Supplier Management → Catalog Management → press the Red Bin icon which is opposite to the product → Confirm.

If an item has already been used, you may hide it, so it won’t be visible in the catalog anymore* and it won’t be available to the documents. To hide an item: open Supplier Management → Catalog Management → press Edit the product in the Catalog → tick the box "Hidden" → Save.

*If necessary, you may find the hidden item by using filter ‘Hidden’ (it’s the only way to see it). 


Q: How can I order a specific product which I can't find in the catalog?

A: Go to Supplier Management -> Catalog Management, click on the Add Product button and add some information about the product - minimum information must include the item name and SKU (you can get it by contacting your supplier). If you have to order it once and you don't want it to be in your catalog, add a product to your PR/PO via Add Empty Row (find this button on the bottom of the document's page).


Q: How to hide items from catalog in bulk? 

A: Go to Supplier Management -> Catalog Management -> press Update Products and download the file by Category (select the one you need) or the Supplier -> open the file, find items you want to hide and in the column Hidden enter 0 insted of 1 for them -> save the file and upload it back to Precoro.


Q: I have two identical items in the catalog. Will I be able to edit the already generated invoices and receipts if I remove one of the identical items? 

A: The only way to edit an item in the already generated invoices and receipts is to cancel these documents, to edit an item in the necessary PO, confirm it, and to create a new receipt and invoice for it.

After you change one item to another one, which is correct, you can disable the wrong one in the catalog by marking it as Hidden, so it won't be available anymore.


Q: Can I can export the list of suppliers or product catalog?

A: Yes, for that you need to download a catalog by category or by the supplier. To do it: Open Supplier Management → Catalog Management → press Update Products and download the file by Category (select the one you need) or the Supplier.


Q: How can I add a vendor?

A: Open Supplier Management -> Manage Suppliers -> press Add Supplier -> add all required info -> Create.


Q: How to import suppliers in bulk?

A: Open Supplier Management -> Manage Suppliers -> Import Suppliers -> download the template -> fill in all the required info -> save the file and upload it to Precoro.

 

Q: How do I delete a Purchase Requisition?

A: If you a person who created a purchase requisition you should see a 'Delete' button in case its status is Open. 

Once a purchase requisition is Confirmed - there is no way to delete it, only to cancel.


Q: How to delete a Purchase Order?

A: You can delete your PO only while it has an Open status. If the PO is confirmed, it cannot be deleted but only canceled. Your canceled orders will remain in the list of your POs so you could repeat it at any time.


Q: How to delete an item from Purchase Order?

A: To delete* an item from the PO: click the Revise button --> find the Remove button and click it --> Remove? - Yes.

*Please, note, that you can delete or edit items only if there are no related documents created (receipts and invoices).


Q: How can I cancel an already confirmed PO?

A: To cancel it, you need to cancel payments for the current PO first --> cancel Invoices and then Receipts for it --> now you can cancel a PO.


Q: I have made a mistake while creating a PO. Can I edit it or do I need to delete a whole PO?

A: If you need to edit info about an item, there is no need to delete the whole PO, you may change the price to the one you need by clicking Revise.


Q: I press Revise a PO by accident. What should I do to go back?

A: Just click a Confirm button. 

Please, mention, that the PO will be sent for approval again, even if it's already approved. So just leave a short comment for the approvers that it was unintentionally and there are no changes.


Q: How can I change location in PO?

A: The easiest way to change location is to cancel your previous PO and to create a new one by clicking on the "Repeat" button on the right of PO. It will allow you to save all the products, and you will still be able to choose a new location and Document Cost Centers.


Q: How to create a budget for a specific location?

A: Go to Budgets -> Create -> enter your new budget's data, and specify the location of this budget on the right side of the screen.


Q: Is it necessary to assign budgets to POs?

A: No, if you would like to create your POs without budgets, you can disable this requirement. Go to Configuration -> Basic Settings -> Budgets and turn off the Required Budgets option.


Q: I don’t see a report with the necessary fields for me in Reports by Precoro. What can I do?

A: You may create a Custom report: put the name to the report --> select the Type of the document --> select all the columns you need to see in the report (you can also use Search field).


Q: I have created a wrong Cost Center/Document Cost Center. How can I delete it?

A: If you have created the wrong Cost Center/Document Cost Center, you need just to disable it. 

For that: go to Configuration --> Document Cost Centers Management --> select the DCC you want to delete --> disable it (move a switcher, it should be grey and show "OFF").

In this case, it won't be visible anymore and won't be available in documents. 

Though it will still be in Precoro (but not available anymore), so if needed you may find them using a filter (in case you need to reactivate one, for instance). 


Q: How do I delete an option in Cost Center/Document Cost Center?

A: For now, the only way to delete it is to reach our support team. They’ll ask a backend team to delete it. But we are working on the feature that allows our customers to delete it on their own.


Q: Why can't I delete a Document Cost Center?

A: You may not be able to disable the DCC if it is added to Approval Workflow. To change that you need:
1) to approve all the pending docs;
2) once everything is approved, edit every approver in all the approval flows and uncheck the DCC there;
3) once the DCC is not used anywhere in the approval flow, disable it in Document Cost Centers Management section in Configuration.


Q: Some Cost Centers don’t display in the document, the column is empty. How can that be if it was set to be shown?

A: That might be the cache causes this. We'd advise you to reload the page if CC doesn't display and if this doesn't help, to clear the cache in your browser.


Q: Where can I add the discount % to the products?

A: Open the document --> Press Edit --> go to Discount column --> enter the discount you need --> save the discount --> save editing.


Q: Can I add a discount to the whole document?

A: Yes, you can. Firstly, check if the discount feature is activated. For that: go to Configuration → Basic Settings → MISC → find Discounts box and if it’s not ticked - tick it → Update. 

Then open the document which is to be discounted → click “+” to add a discount field → enter the discount name and the amount in % →  Save changes → press Confirm.

Once done, Precoro will automatically calculate the discounts before taxes and show the total discount sum per item and document.


Q: How to do a Credit Note?

A: To create a Credit Note, you need to find a particular Invoice in Precoro and press Create Credit Note → choose the items you want to add to a Credit Note and select the payment date and the issue date → put the notes if necessary and press Create.

Now you can edit the info about your items and when done, press Confirm.


Q: How does a supplier submit an RFP following the email invitation?

A: To submit a proposal, a supplier should follow the next steps:

1) Use the Edit button to provide your price for each item

2) Specify the estimated delivery date

3) Attach any necessary files or notes

4) After all prices have been provided, submit your proposal by pressing Confirm


Q: Why was the order not delivered on time?

A: Please clarify this information with the supplier. If your supplier is using the Suppliers Portal, you may leave a comment to the supplier directly in your order. If not - contact him using the contacts listed on the supplier's card.


Q: Is there a mobile version of Precoro?

A: Precoro is optimized for mobile devices, so you can easily use it via browsers on your smartphone. Also, you can approve the documents in email notifications. But there's no mobile app for Android or iOS now.